Privacy policy

Privacy Policy

Effective Date: 1 June 2026

Turtle Creek Clothing is committed to protecting your privacy and processing personal information responsibly in accordance with the Protection of Personal Information Act, 2013 ("POPIA").

1. Who We Are

Turtle Creek Clothing

Unit 19, APD Park, Elsecar Street
Randburg, Gauteng, 2192
South Africa

Email: info@turtlecreekclothing.co.za

Telephone: +27 11 708 2127

2. Information We Collect

We may collect and process the following information:

  • Name and surname
  • Company name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • VAT information where applicable
  • Account login information
  • Order and transaction history
  • Marketing preferences
  • Website usage information
  • IP address and device information

3. How We Collect Information

Information may be collected when:

  • You create an account
  • You place an order
  • You request a quotation
  • You subscribe to marketing communications
  • You contact us
  • You browse our website

4. Purpose of Processing

We process personal information to:

  • Provide products and services
  • Process orders and payments
  • Deliver products
  • Communicate regarding orders
  • Provide customer support
  • Improve our website and services
  • Send marketing communications where permitted
  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

Personal information is processed where:

  • It is necessary to fulfil a contract
  • You have provided consent
  • Processing is required by law
  • We have a legitimate business interest that does not override your rights

6. Marketing Communications

You may receive marketing communications where you have subscribed or where permitted by applicable law.

You may unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us directly.

7. Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience and website functionality.

We use services including:

  • Shopify
  • Shopify Email
  • Google Analytics

These services may collect information regarding website usage, browsing behaviour and device information.

8. Sharing Information

We may share information with trusted service providers including:

  • Shopify
  • Payment service providers
  • Delivery and courier companies
  • Email and marketing platforms
  • Analytics providers
  • Professional advisers where required

We do not sell personal information to third parties.

9. International Transfers

Certain service providers may store or process information outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are implemented.

10. Security

We implement reasonable technical and organisational measures designed to protect personal information against loss, unauthorised access, disclosure, alteration or destruction.

11. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations or resolve disputes.

12. Your Rights

Subject to applicable law, you may:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where appropriate
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator of South Africa

13. Updates to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on this website and become effective upon publication.

14. Contact Information

For privacy-related enquiries:

Email: info@turtlecreekclothing.co.za

Telephone: +27 11 708 2127

Address:

Unit 19, APD Park, Elsecar Street
Randburg, Gauteng, 2192
South Africa